Watchdoc ScanCare - Prerequisites

Technical prerequisites

Before proceeding with the installation, please check the following requirements.

 

Network ports matrix

Source Port Protocol Target Usage
Scancare TCP Standard SNMP Printing devices Scan
Scancare TCP 4443 HTTPS Printing devices Scan
Scancare TCP 9000 HTTP Printing devices Scan
Scancare TCP Standard SMTP emails server Scan to email
Scancare

TCP standard

SMB or FTP Files server Scan to folder
Scancare TCP Standard SMTP emails server emails sending
Scancare TCP 4116 SSO Watchdoc server

SSO Connection

Printing devices TCP 4443

HTTPS

 Scancare Scan
Printing devices TCP 9000

HTTP

 Scancare Scan

Konica-Minolta specific matrix

Source Port Protocol Target Usage
Printing device TCP 50666 SSDP Scancare Display

 

Operating Systems supported

  • Microsoft Windows®

  • MS® Server 2008 all editions, 32 and 64 bit ;

  • Ms® Server 2012 all editions, 32 and 64 bit ;

  • MS®Windows 7, 32 and 64 bit, all editions, except Home Edition ;

  • MS® Windows 8 Pro ;

  • MS®Windows 8.1 ;

  • MS® Windows 10 Pro.

The Microsoft Software® Small Business Server 2008 and 2011 editions are compatible but not recommended due to possible interference that may impact performance.

Others components

  • Internet Information Service (IIS) with services WWW activated;

  • Framework Microsoft® .NET 3.5 SP1;

  • Framework Microsoft® .NET 4.;

  • Framework Microsoft® .NET 4.7.2;

  • Disk space: 1 Gigabyte minimum (program data);

  • Disk space: 2 Gigabytes minimum (program data);

  • RAM: 4 available Megabytes minimum;

  • Support for TCP/IP network protocol;

  • Support for SNMP protocol;

  • Internet connection (to register the software).

Automatic hard disk drive monitoring

During scanning, the amount of space remaining on the hard disk drive is automatically monitored: If the hard disk runs low on space and there is no more than 1.5, 1 or 0.5 Gbytes left, then Watchdoc ScanCare® sends a notification.

N.B. : When there is only 500 Mbytes of space left on the hard disk drive, the service stops. To restart the service, at least 1.5 Gbytes of available space must be left on the hard disk drive.

Before e-mail notifications can be sent, this function needs to be configured in Watchdoc.

Servers

  • Compatibility is possible with the following target applications:

  • Windows® SharePoint Services 3.0 (WSS) ;

  • Windows® SharePoint Services 3.0 (WSS)

  • Microsoft® Office SharePoint Server 2007/2010 MOSS Standard

  • Microsoft® Office SharePoint Server 2007/2010 MOSS Enterprise

  • Microsoft® SharePoint 2010

  • Microsoft® SharePoint Foundation 2010

  • Microsoft® SharePoint 2013 (All 2013 editions)

  • Microsoft® Office 365

No additional software should be installed on the SharePoint server. HTTP and HTTPS protocols are supported.

Target applications that are not supported:

  • Search Server 2008 Express

  • Search Server 2008

  • Forms Server 2007

  • Microsoft® Office Project Server 2007

E-Mails servers

Compatibility is possible with the following target applications:

  • Microsoft® Exchange 2003 (using WebDav)

  • Microsoft® Exchange 2007 (using WebDav or Exchange Web Services)

  • Microsoft® Exchange 2010 (using Exchange Web Services)

  • Microsoft® Exchange 2013 (using Exchange Web Services)

  • Microsoft® Office 365

  • Microsoft® Exchange 2013

  • any mail server SMTP compatible (SSL supported)

  • Lotus® Domino (Version 4.4 and higher).

No software or e-mail client (such as MAPI) should be installed on the MS® Exchange server. HTTP and HTTPS are supported. Depending on the version, MS® Exchange, WebDAV or Exchange Web Services should be enabled on the MS® Exchange server.

Target applications that are not supported:

  • Novell Groupwise

 

Server requirements and scalability recommendations

There are a host of different factors that can affect what type of server specifications you will need in your environment

Scan Devices Recommended free memory for color scanning Recommended free memory for monochrome scanning
1-25 2 GB RAM, 2 CPU

1 GB RAM, 3 CPU
26-100 4 GB RAM, 4 CPU 2 GB RAM, 4 CPU
101-250 8 GB RAM, 6 CPU

4 GB RAM, 6 CPU
250+ 16 GB RAM, 8 CPU 8 GB RAM, 8 CPU

Organisational requirements

Before starting the installation and configuration procedure, check that:

  • you have at least one print device installed on the server;

  • you have a license purchased from the Sales Department at Doxense®;

  • the IIS service is installed on the server hosting the ScanCare® solution®;

  • to configure e-mail notifications, you have the relevant data on the e-mail server (server name, port number, authentication data, etc.);

  • you have a working internet connection (for the registration step).

Installing Watchdoc ScanCare® requires at least an Administrator account. To avoid the need to change the settings for the existing Administrator account, we recommend that you create a service account that is specific to the Watchdoc ScanCare® application, included in the local domain administrators groupe.
OCR function requires considerable CPU power. This is why we recommend installing Watchdoc ScanCare® on a physical rather than a virtual server. We recommend that you use the OCR-Benchmark tool (in the ScanCare® installation folder) to check the server speed. This way you can estimate the time required for OCR functions and the server capacities needed by this function.
It may be necessary to restart the computer after installing Watchdoc ScanCare®.

Which permissions are required for the ScanCare service account?

 

Expressions used in the presentarticle

Expressions Meaning Default directory
<InstallRoot> Watchdoc ScanCare installation directory C:\Program files\Doxense\ScanCare
<CommonFilesDir> Windows Common Files C:\Program files\Common files
<WinDir> Windows directory C:\Windows

 

Actions taken on the selected user acount

  • Add to local Administrators group

  • Full access to folders: <InstallRoot>\Hotfolder, <InstallRoot>\HotfolderPrint, <InstallRoot>\Temp, <InstallRoot>\Log, <InstallRoot>\DoxenseWSWorkFolder, <CommonFilesDir>\Doxense, <WinDir>\Temp

  • Read access to <InstallRoot> including all sub folders

Permissions to be granted to the selected user acount:

  • Logon as a service

  • Act as part of operating system

  • Logon as Batch job

  • Impersonate a client after authentication

  • Increase memory quota for a process

  • Assign primary token

  • Replace a process level token

  • Take ownership of files or other objects

Folder permissions

  • Full access for local Users group and Domain Users group (if applicable) : <InstallRoot>\Temp, <InstallRoot>\Log, <InstallRoot>\DoxenseWSWorkFolder, <CommonFilesDir>\Doxense