Watchdoc ScanCare - Prerequisites

Before proceeding with the installation, please check the following requirements.

Network ports matrix

Source Port Protocol Target Usage
Scancare TCP Standard SNMP Printing devices Scan
Scancare TCP 4443 HTTPS Printing devices Scan
Scancare TCP 9000 HTTP Printing devices Scan
Scancare TCP Standard SMTP emails server Scan to email
Scancare

TCP standard

SMB or FTP Files server Scan to folder
Scancare TCP Standard SMTP emails server emails sending
Scancare TCP 4116 SSO Watchdoc server

SSO Connection

Printing devices TCP 4443

HTTPS

 Scancare Scan
Printing devices TCP 9000

HTTP

 Scancare Scan
Konica-Minolta Printing devices TCP 50666 SSDP Scancare Display

Operating Systems supported

  • MS® Server 2025 all editions ;

  • MS® Server 2022 all editions ;

  • MS® Server 2019 all editions ;

  • Ms® Server 2016 all editions ;

  • MS® Windows 11 Pro.

  • MS® Windows 10 Pro.

Installation of Watchdoc ScanCare on domain controllers or terminal servers is explicitly not recommended. Doxense does not support the resolution of problems associated with such an installation.

Others components

  • Windows features being installed during setup (might require a system reboot):

  • Internet Information Services / Webserver (IIS) Role

  • Windows Identity Foundation

  • Microsoft .Net Framework 8.0 or higher

  • Available storage space: at least 1,5 GB (program data).

  • TCP/IP network protocol.

  • Internet connection (for software registration)

  • Minimum requirement for RAM: 4GB

    Depending on the volume and structure of your documents, we recommend 8 GB or more of RAM.

  • We recommend using Watchdoc ScanCare on servers with at least 4 cores.

    With up to 6 cores, it is recommended to reserve at least 1 core for the OS.
    With 8 or more cores, we recommend reserving 2 processors for OS.If other server applications besides Watchdoc ScanCare are running on the same server, their need for reserved cores must be determined depending on the applications. Both the expected processor usage and the expected response time of these applications play a role in the considerations.

    To enable parallel processing of scan jobs, at least one core must be available for Watchdoc ScanCare for each parallel process.

    Depending on the document material, it may be useful to have several cores available per scan job. Image processing, e.g., OCR and barcode analysis, is particularly capable of working in parallel on a page-by-page basis.

    This means that if the document stock usually consists of single-page documents that are scanned individually as soon as they arrive, additional cores for further processing per parallel scan job have no effect on the processing time.

    For documents that are usually multi-page or scanned in batches, additional cores available per scan job have a positive effect on processing speed, especially during processing.

  • We strongly recommend assigning a fixed IP address for the Watchdoc ScanCare server.

Automatic hard disk monitoring

The free harddisk memory is monitored automatically during the scanning process: If the harddisk runs out of memory and only 1.5 GB, 1 GB oder 0.5 GB of free harddisk memory is left, Watchdoc ScanCare displays a warning and sends a notification email.

Caution: If there is only 500 MB free harddisk memory left, the Watchdoc ScanCare Service is stopped

To restart the Watchdoc ScanCare service, a minimum of 1.5 GB free harddisk memory is required.

Prequisite for email notification

To notify the administrator via email, the sending of email notifications in error cases has to be configured in the Watchdoc ScanCare configuration too

Supported SharePoint servers

  • Microsoft Office SharePoint Server 2007/2010 MOSS Standard

  • Microsoft Office SharePoint Server 2007/2010 MOSS Enterprise

  • Microsoft SharePoint 2010

  • Microsoft SharePoint Foundation 2010

  • Microsoft SharePoint 2013 (All 2013 editions)

  • Microsoft Office 365 (BasicAuthentication must be activated)

  • No additional software must be installed on the SharePoint server. Http and Https are supported.

Supported Email servers

  • Microsoft Exchange 2010 (using Exchange Web Services)

  • Microsoft Exchange 2013 (using Exchange Web Services)

  • Microsoft Exchange 2016 (using Exchange Web Services)

  • Microsoft Office 365

  • Any SMTP compatible Email server (SSL is supported)

  • Lotus Domino (Version 4.4 and higher)

No additional software or email client (like MAPI) must be installed on the Exchange Server. Http and Https are supported. Depending on the Exchange Server version, either WebDAV or Exchange Web Services must be enabled on the Exchange Server.

Not supported Email servers

Novell Groupwise

 

Server requirements and scalability recommendations

There are a host of different factors that can affect what type of server specifications you will need in your environment

Scan Devices Recommended free memory for color scanning Recommended free memory for monochrome scanning
1-25 2 GB RAM, 2 CPU

1 GB RAM, 3 CPU
26-100 4 GB RAM, 4 CPU 2 GB RAM, 4 CPU
101-250 8 GB RAM, 6 CPU

4 GB RAM, 6 CPU
250+ 16 GB RAM, 8 CPU 8 GB RAM, 8 CPU

Organisational requirements

Before starting the installation and configuration procedure, check that:

  • you have at least one print device installed on the server;

  • you have a license purchased from the Sales Department at Doxense®;

  • the IIS service is installed on the server hosting the ScanCare® solution®;

  • to configure e-mail notifications, you have the relevant data on the e-mail server (server name, port number, authentication data, etc.);

  • you have a working internet connection (for the registration step).

Installing Watchdoc ScanCare® requires at least an Administrator account. To avoid the need to change the settings for the existing Administrator account, we recommend that you create a service account that is specific to the Watchdoc ScanCare® application, included in the local domain administrators groupe.
OCR function requires considerable CPU power. This is why we recommend installing Watchdoc ScanCare® on a physical rather than a virtual server. We recommend that you use the OCR-Benchmark tool (in the ScanCare® installation folder) to check the server speed. This way you can estimate the time required for OCR functions and the server capacities needed by this function.
It may be necessary to restart the computer after installing Watchdoc ScanCare®.

Expressions used in the present article

Expressions Meaning Default directory
<InstallRoot> Watchdoc ScanCare installation directory C:\Program files\Doxense\ScanCare
<CommonFilesDir> Windows Common Files C:\Program files\Common files
<WinDir> Windows directory C:\Windows

 

Actions taken on the selected user acount

  • Add to local Administrators group

  • Full access to folders: <InstallRoot>\Hotfolder, <InstallRoot>\HotfolderPrint, <InstallRoot>\Temp, <InstallRoot>\Log, <InstallRoot>\DoxenseWSWorkFolder, <CommonFilesDir>\Doxense, <WinDir>\Temp

  • Read access to <InstallRoot> including all sub folders

Permissions to be granted to the selected user acount:

  • Logon as a service

  • Act as part of operating system

  • Logon as Batch job

  • Impersonate a client after authentication

  • Increase memory quota for a process

  • Assign primary token

  • Replace a process level token

  • Take ownership of files or other objects

Folder permissions

  • Full access for local Users group and Domain Users group (if applicable) : <InstallRoot>\Temp, <InstallRoot>\Log, <InstallRoot>\DoxenseWSWorkFolder, <CommonFilesDir>\Doxense